Katharine asks…

“Is it better to go with WordPress.com or a WordPress.org self-hosted website? What’s the difference between them?”

I wouldn’t recommend self-hosting unless you’re technically minded and have an active interest in the technical side of websites. And even then I wouldn’t really recommend it haha :-)

In my opinion, self-hosting is really only for people who have very specific requirements for their websites. There are only really two big reasons to go self-hosted…

Flexibility is perhaps the biggest. Having a self-hosted site means you can hack and edit your site to your heart’s content because you have complete access to all the source files. However, this requires quite specific technical knowledge, and these days WordPress themes and widgets offer such flexibility that it’s rare that you need to dive “under the hood” in this way.

Continue reading →

You sell a product through PayPal and need to update the email address customers see on their Thank You page and email receipt. But despite adding the new email address, making it primary and deleting the old address entirely, your customers are still seeing the old email address.

What’s going on?

Turns out, the email address being shown to your customers is your customer service email address. I do remember PayPal asking me to enter a customer service email address at some point… which I duly obliged. So how do we update that address?  Continue reading →